Warranty
1. LIMITED WARRANTY POLICY FOR CRAFTOP EQUIPMENT
CRAFTOP will guarantee the operation of its products and will respond to its consumers for factory defects in its equipment, due to incorrect installation or defective parts free of charge, provided that this task is carried out by a previously authorized service workshop and during the twelve months following the date of purchase of the equipment.
2. PERSONS COVERED BY THIS LIMITED WARRANTY
The original retail purchaser herein referred to as the “Consumer”.
3. LIMITED WARRANTY PERIOD
The warranty of CRAFTOP products is twelve (12) months from the date of invoicing of the equipment from the retailer and is applicable exclusively between CRAFTOP and its consumer, understood as the Distributor, Dealer and Sub-dealer of CRAFTOP products. Spare parts that have been correctly assembled in repairs carried out by a TECHNICAL SERVICE CENTRE have a 60 day guarantee. No claims will be accepted for equipment and/or spare parts that are no longer under warranty. Exceptions to this guarantee are countries for which a special guarantee is established, in which case the guarantee established in such countries shall prevail.
The following respective limited warranty time periods apply to CRAFTOP products:
A.
- For gasoline powered chain saws, brush cutters, blowers, hedge trimmers and pole saws , except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, guide bar, saw chain, sprocket, cutting blade, etc.):
- a) Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b) Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c) Three (3) months for rental use from date the product is placed into rental service.
B.
- For gasoline powered earth augers, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, spark plug, recoil starter, earth auger, cutting blade, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
C.
- For gasoline powered hand-push and self-propelled lawn mowers, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, cutting blade, wheel, bearing, throttle cable, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
D.
- For gasoline powered multifunction machine, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, saw chain, guide bar, sprocket, mowing head, cutting blade, nylon line, grass cover, hedge trimmer, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
E.
- For gasoline powered engine, generators and water pumps, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, piston ring, injector, connecting rod pad, cylinder head gasket, oil dipstick gasket, crankshaft oil seal, side cover gasket, carbon brush, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
F.
- For diesel powered engine, generators and water pumps, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, recoil starter, piston ring, injector, connecting rod pad, cylinder head gasket, oil dipstick gasket, crankshaft oil seal, side cover gasket, carbon brush, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
G.
- For gasoline powered pressure washers, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, pressure hose, connector coupler, spray nozzle, sealing gaskets, wheels, etc.):
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
H.
- For battery powered tools, rechargeable batteries and battery chargers:
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
I.
- For gasoline powered CRAFTOP cut-off machines, cut-off machine wheels, cut-off machine attachments and concrete cutter, except for wearing and consumable parts (includes but not limited to: air filter, fuel filter, oil filter, spark plug, recoil starter, cutting attachments, etc.):
- a)Three (3) months from the date of purchase.
J.
- For manual pump sprayers:
- a)Twelve (12) months from date of purchase when used for personal non-income producing household purposes.
- b)Six (6) months from date of purchase when used for profit or non-profit organizational, commercial, professional, or income producing purposes.
- c)Three (3) months for rental use from date the product is placed into rental service.
K.
- Replacement attachments, cutting tools, cutting heads, auger bits, drill bits, repair parts, forestry apparel and all other CRAFTOP accessories or products not described in paragraphs 3A through 3L:
- a)Three (3) months from the date of purchase.
4. WARRANTOR
Craftop Ltd.
Website : https://www.craftop.com
5. WARRANTY EXCLUSIONS, LIMITATIONS AND RIGHTS
A.
- The following are not covered by this limited warranty:
- a) CRAFTOP products purchased from anyone other than an authorized CRAFTOP dealer. The CRAFTOP limited warranty may not be transferred by the Consumer to any subsequent purchaser. Only CRAFTOP can transfer the limited warranty to a subsequent purchaser.
- b) Services, repairs or replacements or any failure resulting from such services, repairs or replacements not performed by an authorized CRAFTOP dealer or Service Center.
- c) Repair or attempted repair by anyone other than CRAFTOP or an authorized CRAFTOP service provider.
- d) Machines manipulated outside an official technical service or in which non-original CRAFTOP brand parts have been installed.
- e) Any failure resulting from the use of parts or components not supplied by CRAFTOP.
- f) Parts or components not supplied by CRAFTOP, or CRAFTOP parts or components that have been modified.
- g) Failure to use correct fuel specified in the owner’s manual for equipment with gasoline or diesel powered engine.
- h) Damage, deterioration, malfunction or any failure results from accident, impact, neglect, abuse, mishandling, misuse, incorrect voltage supply, improper installation or operation or failure to follow instructions in accordance with the information provided in the owner’s manual supplied with the product.
- i) Incorrect assembly prior to start-up, as well as the installation or change of accessories.
- j) Items or service required when performing normal and regular maintenance of the product including but not limited to valve adjustments, spark plugs, filters, lubricants, starter cords, carburetor adjustments, engine tune-ups, sharpening, cleaning of combustion deposits, winterizing materials, storage, etc.
- k) Normal adjustments, recommended maintenance, or storage preparation as described in the instruction manual supplied with the product.
- l) Repairs made necessary by normal wear, improper maintenance, improper lubrication, improper storage, dirt, abrasives, impact, moisture, water, water mineral deposits, rain, snow, freezing, rust, corrosion, varnish, stale fuel, gasoline additives, fuel deposits, carbon deposits, oil deposits or other similar conditions.
- m) Normal wear and tear or any periodic maintenance.
- n) Wear parts or consumables such as spark plugs, oils, cutting accessories, contact parts (cutting head), etc.
- o) Cutting equipments and cutting accessories with bad sharpening.
- p) Repairs made necessary due to improper oil mix ratios or the use of oils and other lubricants not specified in the owner’s manual.
- q) Failure to use CRAFTOP oil correctly for equipment with gasoline or diesel powered engine.
- r) Any failure caused by lubricants not supplied or recommended by CRAFTOP.
- s) Any failure resulting from the use of improper tools or improper repair procedures.
- t) Improper voltage for electric products and batteries that have been exposed to temperatures beyond those specified in the product’s instruction manual, batteries that have not been properly charged or batteries that have reached their useful life.
- u) Any unit that has been altered or on which the serial number has been defaced, modified or removed.
- v) Deterioration due to perspiration, corrosive atmosphere or other external causes of wear.
- w) Damage attributable to power line surges or related electrical anomalies.
- x) Voltage differences in the power supply line of electrical machines.
- y) Machine is lack of maintenance.
- z) Damages caused during the transportation of the equipment. The same shall be claimed directly to the transportation agency within the term defined by the transportation company.
- aa) Any evidence of alteration, erasure or falsification of proof of purchase documents will make this warranty null and void.
- ab) Machines in which the purchase invoice is not attached, as well as the warranty card, stamped and dated by the establishment or distributor where the equipment was purchased.
- ac) If the warranty certificate of the product has not been duly filled out and sent to CRAFTOP together with the purchase invoice, the serial number of the machine is illegible or has been modified.
- ad) The causes of this cancellation will be equally applicable to the warranties that the Consumer grants to the end user.
- ae) Machines outside the 12-month warranty period.
B.
- The warrantor will not be liable for any incidental or consequential damages. There are no express warranties other than those set forth herein.
6. DUTIES OF THE DEALER
A.
- Complete the product registration information and submit it electronically to CRAFTOP within ten (10) days of purchase. Product registration is recommended, but not required in order to obtain warranty service.
B.
- Provide the Consumer with a copy of the product owner’s manual, which includes information on the CRAFTOP Limited Warranty Policy, at the time of the product purchase. The CRAFTOP Limited Warranty Policy is available at https://www.craftop.com by contacting CRAFTOP as set forth in paragraph 4, a consumer can download and view it from the CRAFTOP website. If requested by a Consumer, the dealer may also provide the Consumer with a copy of the CRAFTOP Limited Warranty Policy.
7. DUTIES OF THE CONSUMER
A.
- Use reasonable care in the maintenance, operation, and storage of the product as explained in the owner’s manual.
B.
- When any failure covered by this limited warranty occurs, the Consumer must deliver or ship the product to any authorized CRAFTOP dealer for repair and provide proof of the date of purchase. Freight costs and transportation charges if any, will be borne by the Consumer.
C.
- The Consumer should retain a copy of the invoice for the length of the limited warranty time period as proof of purchase. CRAFTOP reserves the right to request a copy of the invoice to verify limited warranty coverage in the event a warranty repair is made to the machine.
8. DUTIES OF THE WARRANTOR
A.
- Any defective product or component covered by this limited warranty will be repaired or replaced at the option of the warrantor at no cost to the Consumer.
B.
- Product failures covered by this limited warranty will be scheduled and repaired according to the normal workflow of the authorized CRAFTOP dealer to whom the product is delivered for service depending upon the availability of replacement parts.
C.
- If the Consumer does not receive satisfactory results from the authorized CRAFTOP dealer, the Consumer may contact the CRAFTOP Customer Service Department as set forth in paragraph 4.
9. GENERAL PROCEDURE FOR WARRANTY REQUESTS
CRAFTOP CONSUMERSDEALERSDISTRIBUTORS.
10. AUTHORIZED TECHNICAL SERVICE
Before making a warranty claim, the Distributor and/or Dealer must have consulted with CRAFTOP’s authorized technical service. Once damage has been diagnosed as a possible warranty, the Distributor or Dealer must fill out the warranty claim request to the following e-mail address: info@craftop.com, according to the attached format. The CRAFTOP Warranty Area will be reviewing your request within a maximum period of 5 working days, and in its response will inform whether the claim is in accordance or is rejected. For advice during the diagnosis or repair under warranty, the distributor / workshop can contact the CRAFTOP workshop via email: info@craftop.com.
The warranty implies that the defective parts both in material and workmanship will be replaced by CRAFTOP, including the labor necessary to carry out the repair for which the parties may define a percentage of purchases intended to cover the cost of parts or parts replaced by the consumer, for which they will leave so defined in the negotiation agreement. In the event of not accepting the percentage proposed by CRAFTOP, the Consumer must follow the process described below with the parts to be replaced: The defective parts must be kept and labeled with the model and serial number of the machine from which they come. CRAFTOP’s warranty department can request the shipment of the replaced parts for a maximum of 90 days from the date of the warranty request. It is essential that the delivery of parts under warranty is always to the attention of the CRAFTOP Technical Department.
The CRAFTOP authorized service technician, when the administration is directly exercised by the brand, and/or the Consumer have the obligation, when duly defined by the CRAFTOP Warranty Department, to label and send to CRAFTOP the parts replaced under warranty as indicated in the warranty procedure.
In cases where the warranty claim is made for explosion engines and transmissions, mounted on CRAFTOP products but manufactured by other brands, they can be handled through CRAFTOP’s warranty department. Since the handling of these warranties depends on third parties, it is possible that the response to the warranty request may take a little longer.
CRAFTOP will not incur any freight charges for warranty parts shipments, unless otherwise agreed with the Distributor under the contract.
CRAFTOP will not deliver new equipment for warranty claims, except in particular situations, where, after advancing the claim process.
CRAFTOP determines the appropriateness of the replacement of the equipment.
For the purposes of processing warranty claims with CRAFTOP, the Consumer must always require the end user to fill out the warranty certificate and provide it along with the claim as proof of the sale, when it comes to support a warranty of equipment sold.
